The most important thing you can do to ensure good care and prevent medical errors is to be an active partner in your own healthcare. You have a right to ask questions of anyone involved in your care — and we encourage you to do so. Make a list of your symptoms and any questions you have to ask the doctor or nurse. Take notes (or have a family or friend do so) when medical personnel talk to you to help you remember. And you should feel very free to speak up if you have any questions or concerns. Code H was created to allow patients and families to become part of the healthcare team if they have unanswered questions and/or concerns. To initiate a response, a family member can call ext. 7555 and speak with the operator, who will send out the Code H to staff.
Partners in Healthcare
The most important thing you can do to ensure good care and prevent medical errors is to be an active partner in your own healthcare.
We encourage you to do the following:
- Tell us about you
- Ask us questions
- Involve family or friends
- Take notes
- Have a personal goal
Know your role and share your goal.
During your stay with us, you may receive a visit from members of various areas of our leadership team who visit patients weekly. We become a better hospital by listening to our patients and appreciate any feedback you may have on how we can improve our services.
Education of Healthcare Provider at Crouse Hospital
Crouse Hospital provides clinical education for many of the healthcare providers of the future. From the students enrolled in our College of Nursing to those preparing for careers in medicine, pharmacy, respiratory care and advanced practice nursing, Crouse Hospital offers a dynamic clinical learning environment. During your stay, you may be cared for by a student. Be assured that your care is closely supervised by skilled teaching faculty and experienced clinical staff.
Crouse Hospital has a corporate compliance program and a code of conduct that we follow. This ensures that our hospital and business activities meet the requirements of federal and state laws. The program includes finding and preventing fraud, waste and abuse. The program also provides guidance regarding organizational conduct. Patients, guests and staff can report concerns without fear of punishment and remain unnamed if they wish. If you have a compliance-related concern, please contact Derrick Suehs, Chief Compliance Officer, at 315/470-5776, anyone in the Corporate Compliance Department at 315/470-7477, or use the anonymous hotline at 315/470-7770.