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Crouse Cares

Crouse Hospital’s Patient and Guest Relations team is here to act as an advocate for you and your loved ones. At Crouse, we work hard to not just meet, but to exceed, your expectations while you are in our care.

If you have a concern or question, from quality of care, to hospital policies and procedures, to accessing our services, we want to know about it. We will address the issue quickly, no matter how large or small it may be.

To contact Patient and Guest Relations, please use the form below to email us or dial 315/470-8781 to reach our office. You may also let us know about a patient complaint or compliment by emailing us at

Hours of operation are Monday through Friday, 8 a.m. to 4 p.m. If you have a need for assistance after normal business hours, holidays or weekends; please call the Crouse Hospital operator (470-7111) to speak directly with an Administrative Nursing Supervisor. 


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