Crouse Health Names Vice President, Revenue Cycle Management

Crouse Health has named Carolyn Hastings as Vice President, Revenue Cycle Management for the health system. Hastings joined Crouse in 1985 and served as Director of Health Information Management from 2002 to 2016. She most recently was Director of Coding and HIM for Palmetto Health in Columbia, SC, where she provided strategic leadership and oversight for the 1,439-bed health system.

A highly regarded team player and leader, Hastings oversees all aspects of the revenue cycle to ensure full reimbursement for the services for the community. This includes patient access, HIM, clinical documentation, billing and collections. She also oversees strategic direction of the Business Office, Health Information Management and Patient Access functions of the organization.

Hastings received a Master’s degree in healthcare administration from Ohio University’s College of Health Science and Professionals and is a certified Registered Health Information Technician (RHIT). Hastings is also certified in Healthcare Privacy and Security (CHPS). She is an active member of the American Health Information Management Association (AHIMA) and currently serves as an online adjunct professor at Southern New Hampshire University, where she teaches undergraduate and graduate courses in healthcare.