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Crouse Hospital Patient Safety Progress Recognized by Leapfrog Group


Crouse Hospital has been recognized by the Leapfrog Group and the Niagara Health Quality Coalition for its commitment to transparency and quality improvement. Crouse is the only Syracuse hospital to participate in Leapfrog’s voluntary hospital survey, which measures and publically reports on U.S. hospitals’ efforts at improving patient safety, quality and efficiency. The survey evaluates progress and performance on more than 20 nationally standardized measures including ICU staffing, safe practices, never events, outcomes for high-risk procedures and hospital-acquired conditions.

Leapfrog uses a four-bar scoring system on its public reporting website – – where one bar illustrates that a hospital was willing to report on the measure, two bars indicates some progress in meeting the standard, three bars indicates substantial progress and four bars indicates that a hospital has fully met the standard. Of the 24 participating hospitals in New York State, Crouse had one of the highest overall quality/efficiency scores as a result of earning three and four bars for several Leapfrog measures, including appropriate ICU staffing (4 bars); managing serious errors (4 bars); reducing ICU infections (3 bars); and reducing hospital injuries (3 bars).

More than 1,200 U.S. hospitals completed Leapfrog’s hospital survey in 2009. Leapfrog is a voluntary program aimed at mobilizing employer purchasing power to alert America’s health industry that big leaps in healthcare safety, quality and customer value will be recognized and rewarded. Among other initiatives, Leapfrog works with its employer members to encourage transparency and easy access to health care information as well as rewards for hospitals that have a proven record of high quality care. Hospital comparisons can be viewed at Leapfrog’s web site.

For more information on quality and patient safety initiatives at Crouse Hospital, contact Jennifer Watkins, Director of Quality Improvement, at 315/470-7122.

Cheryl Abrams
Crouse Hospital
Communications Department
Phone: 315/470-7123
Fax: 315/470-7232

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