Avatar International, an industry leader in healthcare quality improvement services, recognized Crouse Hospital during its recent annual national conference in Orlando, Fl. Crouse received the “Exceeding Patient Expectations” award for patient satisfaction, as well as the “Best Performer” and “Most Improved” awards for physician satisfaction.
In making the announcement, David Medvedeff, CEO of Avatar said, “One of the many challenges facing hospitals today is attempting not only to meet, but to exceed the expectations of both patients and physicians. Crouse Hospital has demonstrated that it places a high priority on improving the customer experience for both of these important audiences.”
“Quality is best defined by those we serve,” says Paul Kronenberg, MD, CEO and President of Crouse Hospital. “It is gratifying to know that our patients and physicians rate their experiences with us as exceeding their expectations.”
Crouse Hospital has been using the services of Avatar to measure patients’ experiences and physician satisfaction for the past five years. During this time, the hospital has seen its scores steadily improve, with some areas such as cardiac care, medical imaging and outpatient surgery scoring in the top10 percent of the 350-plus hospitals that participate in the Avatar survey process.
Avatar, a research and consulting company based in Orlando, FL, specializes in Evidence Based Intelligent Surveys™ and Innovative Strategies™ to transform information into significant quality and efficiency of care improvement for the healthcare industry. In addition to conducting surveys, Avatar also actively engages healthcare providers in process improvement, including training in service quality. Avatar serves more than 350 healthcare organizations nationally, including small community hospitals, academic medical centers, large regional medical centers, integrated healthcare systems, long-term care and behavioral health organizations.