The most important thing you can do to ensure good care and prevent medical errors is to be an active partner in your own healthcare. You have a right to ask questions of anyone involved in your care — and we encourage you to do so. Make a list of your symptoms and any questions you have to ask the doctor or nurse. Take notes (or have a family or friend do so) when medical personnel talk to you to help you remember. And you should feel very free to speak up if you have any questions or concerns.
Hospital patients in New York State have certain rights and responsibilities. Upon admission, you will receive a booklet outlining all such information. As a patient in a hospital in New York State, you have the right, consistent with law, to:
- Understand and use these rights. If for any reason you do not understand or you need help, the hospital must provide assistance, including an interpreter.
- Receive treatment without discrimination as to race, color, religion, sex, national origin, disability, sexual orientation, source of payment, or age.
- Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
- Receive emergency care if you need it.
- Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
- Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
- A no smoking room.
- Receive complete information about your diagnosis, treatment and prognosis.
- Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
- Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet "Do Not Resuscitate Orders — A Guide for Patients and Families."
- Refuse treatment and be told what effect this may have on your health.
- Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
- Privacy while in the hospital and confidentiality of all information and records regarding your care.
- Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
- Review your medical record without charge. Obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
- Receive an itemized bill and explanation of all charges.
- Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you and if you request it, a written response. If you are not satisfied with the hospital's response, you can complain to the New York State Health Department. The hospital must provide you with the State Health Department telephone number.
- Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
- Make known your wishes in regard to anatomical gifts. You may document your wishes in your health care proxy or on a donor card, available from the hospital.
Just as patients have certain rights, you will also have certain responsibilities as a patient at Crouse Hospital. You must:
- Follow the rules and regulations affecting patient care and conduct, including the no smoking policy.
- Give information about past illnesses, hospitalizations, medications and other matters relating to your health.
- Tell your doctor or nurse if you are in pain; to ask what to expect regarding pain relief; and to talk with your doctor or nurse about any worries you may have about pain or pain medication.
- Cooperate with our staff, and to ask questions if you do not understand any instructions or information.
- Accept the responsibility of your actions if you refuse treatment or do not follow your practitioner’s instructions.
- Be considerate of other patients, guests and hospital staff, and to see that your visitors are considerate as well.
- Keep your appointments or to call the hospital if you must postpone them.
- Follow the treatment plan you and your doctor make, and to report any changes in your condition.
- Take reasonable measures to protect your personal belongings.
- Be respectful of others' property, and the property of the hospital.
- Fulfill the financial obligations of your healthcare.
At Crouse Hospital, it is our privilege to serve you. Your stay with us — and how you are treated, the type of care you receive from our healthcare team and how satisfied you are with that care and treatment — are very important to us.
As a patient, you can make your care safer by being an active, involved and informed member of your healthcare team. Research shows that patients who take part in decisions about their own healthcare are more likely to get better faster.
To help prevent healthcare mistakes, patients are urged to “Speak Up.” We’re pleased to provide the following information, which you may find helpful if you’re going to be a patient at Crouse Hospital or any healthcare facility:
Speak up if you have questions or concerns, and if you don’t understand something you’ve been told, ask again. It’s your body and you have the right to know.
Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right healthcare professionals. Don’t assume anything.
Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
Ask a trusted family member or friend to be your advocate.
Know what medications you take and why you take them. Medication errors are the most common healthcare mistakes.
Use a hospital, clinic, surgery center, or other type of healthcare organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by the Joint Commission.
Participate in all decisions about your treatment. Remember: You are the center of the healthcare team.
As a patient at Crouse Hospital you have the right to physical privacy during medical treatment and personal hygiene functions, unless you need assistance. Crouse Hospital also ensures confidential treatment of information about you. Information in your records will not be released to anyone outside the hospital without your approval, unless required by law. Crouse Hospital uses and discloses protected health information for treatment, payment and operations and otherwise indicated in the Notice of Privacy Practices. As a patient, you will be asked upon admission to designate a person(s) who may receive information about your health status. The person(s) identified will be given a four-digit code and instructed that the code will be asked for when telephoning for information regarding your health status.
Your privacy is very important to us. Upon admission you may request that your name not be included in the hospital patient directory. By doing so, your name and room number will not be made available to visitors or callers. In addition, Crouse Hospital will not deliver mail or flowers to your room, and upon discharge your mail will not be forwarded to your home. If you wish to change your status, please notify your nurse.