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Patient Complaints


While we strive to provide you with the best patient care and quality service, if you have been disappointed during your stay at Crouse, please let us know why.

You have the right to express complaints about your care and services, and to have the hospital investigate such complaints. To voice a complaint or concern, please call Patient and Guest Relations at 315/470-7087. If you request, we will provide you or your designee a written response indicating the findings of the investigation. If you are not satisfied with Crouse Hospital's response, you may contact DNV Healthcare.

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
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