Healthcare billing can be a confusing process for patients and family members. At Crouse Hospital, we’re committed to providing our patients with accurate, patient-friendly billing statements, quality customer service and financial assistance when needed.
Documents to Bring to the Hospital
- All current insurance cards
- Proof of identification and address (driver’s license/photo ID)
- Social security number, including your children’s social security numbers for their visit
- Referrals and authorizations for scheduled services, if required
- Co-payments and deductibles will be collected at registration
All patients who have health insurance, whether treated as an inpatient or an outpatient, must provide proof of insurance coverage for each hospital visit. As a patient, it is your responsibility to provide the hospital with your insurance card and photo ID at the time of your initial visit. Patients whose insurance cannot be verified will be asked to make payment in full or arrange for an acceptable payment plan at the time of service or discharge. On occasion, we may ask if there have been any changes or updates to your insurance coverage just so that our records are current.
Patients who have health insurance are requested to assign benefits to the hospital. If benefits are not assigned to the hospital, the patient will be asked to make payment arrangements at the time of discharge.
Patients covered by Medicare, Medicaid and private insurance policies will be asked for their insurance card. Any deductibles, co-insurance or spend-downs not covered by other insurance are due and payable when services are rendered. Patients requesting admission for inpatient care, whose physician has determined do not meet the criteria for inpatient care, will be required to sign a waiver accepting financial responsibility.
Your Hospital Billing Statement
You will receive a bill for services soon after your discharge. Your hospital bill includes charges for services provided by Crouse Hospital. If you have questions regarding your hospital bill, please contact our Patient Financial Services Department by calling 315/470-7331. Our staff will be happy to assist you.
If your care requires anesthesia, radiology, pathology or other physician services, you'll be billed separately for these services (the bill will be from the specific service area, not from the hospital).
Each visit to the hospital is billed individually, and you will receive an itemized statement notifying you that your insurance has been billed.
Our customer service representatives are committed to assisting you in resolving any billing questions you may have. Again, if you have any questions, please call 315/470-7331.