Crouse Hospital was honored recently with the CNY Best Learning and Performance Award - Recognizing Excellence in Learning and Performance Practices by the Central New York Chapter of the American Society of Training and Development. Accepting the award on behalf of Crouse were Derrick Suehs (left), chief quality officer, and Michael Jorolemon, DO, EMT-P, senior quality officer for the Department of Emergency Medicine.
In 2010 during one of the hospital’s Annual Emergency Medical Services (EMS) listening sessions ideas were generated and staff identified an opportunity to share its success using Lean Six Sigma techniques to help our EMS partners develop and advance their quality improvement programs. In 2011 work began to develop a collaborative learning partnership between Crouse and its EMS partners to provide joint education at the Lean Six Sigma Greenbelt level; the training occurred in 2012. The Learning Collaborative was expanded in 2013, when Welch Allyn joined the initiative.
The diverse group in this learning collaborative worked together on research and improvement projects, and learned how to implement performance and quality initiatives in their own organizations. The results and outcomes of this partnership have significantly improved the processes and quality of patient care provided by EMS professionals in 11 New York State counties. In addition, improved EMS operational efficiencies and advanced quality of care within the hospital setting strengthened Crouse’s relationship with its EMS partners. The results of many of the collaborative projects have been shared regionally, state-wide and nationally at various conferences and scientific assemblies.
About Lean Six Sigma
Lean Six Sigma is a managerial concept that eliminates eight common wastes in companies: defects, overproduction, waiting, non-utilized talent, transportation, inventory, motion and extra-processing. The goal of Lean Six Sigma training is to improve overall quality and performance of employees and the company itself.