The patient experience is an important focus at Crouse Hospital, involving hospital employees, physicians and volunteers in all roles and levels within the organization.
To help Central New Yorkers become more informed, engaged and empowered healthcare consumers, Crouse Hospital is launching Crouse Connects, a series of open conversations with community members, on Wednesday, May 14, from 6:30 to 8 p.m. in the Marley Education Center, 765 Irving Ave. This program is free and open to the public but pre-registration is requested by calling 315/472-2464. Free parking is available in the Marley and Crouse garages.
“At Crouse, we believe the best care is delivered when patients, family members and the healthcare team work together as partners to ensure safe, effective care, says President & CEO Paul Kronenberg, MD. “We’re launching Crouse Connects to have conversations about how a team approach to healthcare provides better outcomes and experiences for all involved.”
The first Crouse Connects program, titled “A Healthcare Partnership: Patients and Hospitals Working Together to Inform, Engage, Empower,” will be led by Chief Medical Officer Ron Stahl, MD, and Chief Quality Officer Derrick Suehs. Topics to be discussed will include the role of transparency in creating open and honest communication; the role of patient’s and family members; how hospitals respond to and learn from adverse events; and ensuring safe patient care.
Dr. Stahl, a member of the Crouse medical staff since 1993 and Chief Medical Officer since 2005, oversees approaches for continued cost, quality and efficiency projects involving the medical staff, as well as working with the medical staff to improve patient safety. Derrick Suehs has served as Chief Quality Officer at Crouse Hospital since 2002, and is responsible for the organizational transformation and cultural performance through oversight of the hospital's initiatives to improve quality outcomes, advantage human resources, reduce risks, create a learning environment, enhance the customers' experience and promote the mission, vision and values of the hospital.