At Crouse, our staff strives to care for each patient as if he or she were their own mother. We call it "the momma test."
Patient Nancy Bunn and her husband, Tim, a retired newspaper executive from the Post-Standard, call it "magic."
The couple shared with us that the treatment Nancy received earlier this month from David Albala, MD, and three employees on 5 South Irving, more than lived up to the "momma" yardstick of care.
Chelsey Nelson, RN (left); ambulator Margaret Wagner and nursing assistant India McCarthy each went, according to Nancy, above and beyond through attentiveness and care. "Crouse is so fortunate to have had Dr. Albala come up from Duke to live in our community and pratice at Crouse," says Nancy.
The patient experience is a strategic priority at Crouse. And according to Tim's comments on his Facebook page on Feb. 16, Crouse staff — hospital-wide — know this and are living it. “I'd just like to say that EVERYONE, simply everyone – from the security guards to the nurses, to the aides, to the volunteers in the surgical waiting room – everyone was friendly, helpful and wonderful beyond my ability to adequately express it," wrote Tim.
On Feb. 17, Tim added these remarks in another Facebook post: "I just want to emphasize that someone's doing some magic at Crouse. We've never dealt with an institution where every single person we encountered was so friendly, helpful and good at their jobs. It's an amazing place."
The Bunn's experience and shared comments resonates with CEO & President Paul Kronenberg, MD. "I feel a tremendous sense of pride when I hear comments like these for two reasons: Number one, they reference all members of the healthcare team, both clinical and non-clinical. This underscores the important role that every single member of the Crouse team has in delivering a positive patient and family experience – regardless of where we work in the hospital. And number two, the writer describes a process of care delivery that is working on all cylinders," he says, adding, "I realize this doesn’t happen with each and every patient encounter, but it does occur more often than not. And when it does, it's powerful."
Thanks to all Crouse team members who live the Crouse mission of providing the best in patient care each and every day."