Local and regional emergency medical services (EMS) professionals are key partners for Crouse Hospital. In fact, Crouse enjoys a long-standing, mutually beneficial relationship with the EMS community that involves educational opportunities, in-hospital training and regular informal ‘listening’ sessions to learn how we can better serve them as well as our patients. Our support for the life-saving work EMS professionals do 24/7 is reflected in the fact that Crouse was the first area hospital to provide a dedicated lounge and report room for the EMS community.
The hospital is taking this partnership to a new level with an innovative training program that involves EMS representatives from 15 local and regional agencies and members of our Emergency and Cardiac services staff. The program, which evolved from discussions Crouse started with Rural/Metro leadership last year, will focus on integrating Lean Six Sigma strategies to improve the quality and process of care between EMS providers and hospitals. Lean Six Sigma was developed by Motorola in the 1980s as a way to improve the manufacturing process by decreasing variation and eliminating defects.
Combining Six Sigma with Lean methodology – which focuses on eliminating waste within processes – has lead to the Lean Six Sigma philosophy. When this process is put in place, it can create improvement that drives customer satisfaction and, in the case of healthcare, improve care and outcomes. Crouse has used Lean Six Sigma for several years in a number of areas to improve processes in patient care and hospital operations.
The training program, held in the hospital’s Marley Education Center, began in April and runs weekly through the end of June. Sessions are taught by faculty from the Center for Quality and Applied Statistics at Rochester Institute of Technology. The program is being funded through an education grant from Onondaga Community College.
A final Capstone project presentation will be held in late July, and leaders from all local and regional EMS agencies will be invited to attend. “This will also be an opportunity to talk directly with Crouse leadership to continue to build on our long-term relationship with the EMS community and discuss ideas for further learning and collaboration,” says Michael Jorolemon, MD, senior quality officer for Emergency Services at Crouse and lead organizer for the program.
“We’re excited to be collaborating with our EMS partners and RIT on this innovative program,” adds Jorolemon. “Our overall goal with this training is to improve communication between hospitals and EMS providers, leading to improved, more responsive care and clinical outcomes for patients.”
Pictured above: Don Baker, PhD, Director of the Center for Quality and Applied Statistics at RIT, leads the first session of an innovative new program between Crouse Hospital, RIT and area emergency medical professionals to improve patient care and outcomes using Lean Six Sigma principles.